I’m an emotionally intelligent, solution-oriented support pro who’s been helping people for over 10 years, and the last 8 of those have been at companies with high-touch, very personal customer conversations. I lead cross-departmental, data-driven conversations about product and process improvements, and have been developing onboarding and ongoing training programs to keep our CX teams at the top of their game. I’ve also developed voice of the customer programs to make sure customers are heard and are getting the experience they expect.